Service Booking
Welcome to our booking page! Scheduling your cleaning service with us is quick and easy. Whether you need a one-time deep clean or regular maintenance, we've got you covered. Simply fill out the form below with your details and preferences, and our friendly team will take care of the rest. Your satisfaction is our top priority, and we're here to ensure your space is spotless and inviting. Let's get started on making your home or office shine!
Book a Service
Frequently Asked Questions
How do I know I can trust the people you send to my home?
ll of our cleaning staff undergo thorough background checks and are fully trained before they begin working with us. We prioritize hiring trustworthy, professional, and experienced individuals to ensure the safety and satisfaction of our clients.
How do I get started?
You can easily book a cleaning service through our website, by calling our customer service number, or by sending us an email. Our friendly staff will assist you in scheduling a convenient time for your cleaning needs.
Do I need to be home during the cleaning?
No, you do not need to be home during the cleaning. Many clients provide us with access to their property, allowing us to perform the service while they are away. Your security and peace of mind are our top priorities.
Do you guarantee your work?
We ensure quality through the use of advanced equipment, eco-friendly products, and a well-trained team. Our staff undergoes regular training, and we perform routine quality checks to maintain high standards in all our services.
How do I book a cleaning service?
You can book a cleaning service through our website, by calling our customer service number, or by sending us an email. Our staff will assist you in scheduling a convenient time for your cleaning needs.
How far in advance do I need to book a cleaning service?
We recommend booking your cleaning service at least one week in advance to ensure availability. However, we do our best to accommodate last-minute requests whenever possible.
Can I book a recurring cleaning service?
Yes, you can book recurring cleaning services on a weekly, bi-weekly, or monthly basis. Please let us know your preferred schedule when booking.
How do I reschedule or cancel a booking?
To reschedule or cancel a booking, please contact us at least 24 hours in advance. You can do this by calling our customer service number or emailing us. This helps us accommodate other clients and manage our schedule efficiently.
What is your cleaning policy regarding cancellations and rescheduling?
We ask that you notify us at least 24 hours in advance if you need to cancel or reschedule your cleaning appointment. This allows us to manage our schedule and accommodate other clients. Cancellations made with less than 24 hours' notice may incur a cancellation fee.
Do you provide cleaning supplies and equipment?
Yes, we provide all the necessary cleaning supplies and equipment. If you have specific products or equipment you prefer us to use, please let us know in advance.
What if I am not satisfied with the cleaning service?
Your satisfaction is our top priority. If you are not completely satisfied with our cleaning service, please contact us within 24 hours. We will address your concerns and arrange for a re-cleaning if necessary.
Are your cleaning products safe for children and pets?
Yes, we use non-toxic, eco-friendly cleaning products that are safe for children, pets, and the environment. If you have any specific concerns or preferences, please let us know.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, bank transfers, and cash. Please let us know your preferred payment method when booking your service.
When is payment due?
Payment is typically due upon completion of the cleaning service. For recurring services, we offer flexible payment schedules, such as weekly, bi-weekly, or monthly billing.
Do you require a deposit?
For one-time or first-time services, we may require a deposit to secure your booking. Details about the deposit amount and payment will be provided during the booking process.
Are there any additional fees I should be aware of?
Our pricing is transparent, and we strive to provide all-inclusive quotes. However, additional fees may apply for extra services or last-minute requests. Any additional costs will be discussed with you before the service is provided.
Get Our Free Consultation
At M99 Group, we provide top-notch cleaning services to keep your home and office spotless. We are dedicated to delivering exceptional quality and ensuring your complete satisfaction.
1300 806 167
info@m99group.com.au
Suite 2, 235 Spit Road
Mosman NSW 2088